Delivery Information

Delivery Times

Chocolate Orders - to ensure you have fresh chocolates, we do not send out orders too far in advance. We make up your order 1 month before your function date, and then contact you to arrange a convenient delivery date, usually 2 – 3 weeks before your function date.

Lollipops & non-chocolate confectionery - we must ensure that all confectionery will be within date at the time of your function, rather than the date on which you place your order. Therefore we will not make up your order until the batch we are using is suitable for your function date.

Chocolate Invitations - in case any of your guests are able to resist eating their chocolate bar as soon as it arrives, we will make sure the chocolate bars are still within date at the time of your function.

Other orders - other orders which do not contain chocolates or confectionery will be delivered within 28 days.

Delivery

All orders are carefully packaged and sent via Recorded Post, Royal Mail Special Delivery or Overnight Carrier, depending on the total order weight. In all cases a signature is required. We can deliver to any UK address – your work, family, friend etc, but someone must be available to receive and sign for your order. We always ring to arrange delivery with you. We cannot guarantee Saturday Delivery. Should any damages occur in transit, please notify us within 3 days in writing. We will obviously replace any damaged items.

Packaging & Carraige Charges

Carriage is free of charge on orders exceeding £275. The following charges apply to orders below this value. These charges apply to delivery to any UK mainland address. Royal Mail and our Carrier base their charges on total weight, and our charges are therefore designed to reflect this. The maximum cost is £9.95*.

Items Ordered	Order Value
	£0.00 - £15.00	£15.01 - £23.00	£23.01 - £40.00	£40.00 - £274.99
Labels or Tags Only	£2.95	£2.95	£2.95	£2.95
Personalised Chocolates Only	£2.95	£6.95	£8.25	£9.95
Any order which includes Chocolate Hearts or Stars, Chocolate Invitations, Lollipops or Lollipop Table Pots	£6.95	£8.25	£9.95	£9.95
Any order which includes Personalised Gift Baskets	£9.95	£9.95	£9.95	£9.95
All other orders	£2.95	£8.25	£8.25	£9.95

All orders are sent out by Royal Mail Special Delivery, Recorded Post or Overnight Carrier, depending on the order size. In each case, a signature will be required when the delivery is made. We will contact you to arrange a delivery date first, but you may wish to have the order delivered to a different address (work, family or friend for example), if you know you will be out. We cannot offer timed deliveries, and Saturday deliveries are not guaranteed.

*Our Packaging & Carriage Charges apply to any UK mainland postal address. Deliveries to Northern Ireland, Isle of Man, Isle of Wight, Scottish Isles and Channel Islands which exceed 2kg in weight (Royal Mail weight limit) will incur an extra charge. Please ring for Packaging & Carriage Charges for Overseas orders.